Privacy Policy
Effective Date: June 17, 2025
Business Name: Geelong Taxi Service
Website: www.geelongtaxiservice.com.au
Contact Email: info@geelongtaxiservice.com.au
Phone: (03) 4216 5348
1. Overview
At Geelong Taxi Service, your privacy is important to us. We are committed to handling your personal information in a responsible and secure manner in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, store, and disclose your personal information when you interact with our website, mobile services, or staff.
2. Information We Collect
We may collect the following types of personal information:
- Contact Details: Name, phone number, email address
- Booking Details: Pick-up/drop-off locations, date and time, number of passengers
- Payment Information: Only when required for prepayments or deposits (via secure third-party gateway)
- Location Data: For real-time booking and dispatch (if using our app or GPS-enabled services)
- Device & Technical Info: IP address, browser type, and usage data (for analytics and site performance)
3. How We Collect Information
We collect personal information when you:
- Book a taxi via our website, phone, email, or app
- Submit an inquiry through our contact form
- Subscribe to our newsletter or promotions
- Leave a review or testimonial
- Interact with us on social media
- Use our services (driver may record job-related notes)
We may also use cookies and similar technologies to enhance your browsing experience.
4. Why We Collect Your Information
We collect and use your information to:
- Confirm and manage bookings
- Communicate with you regarding services
- Improve our website and service offerings
- Process payments and issue receipts
- Respond to feedback or complaints
- Comply with legal and regulatory requirements
5. Disclosure of Personal Information
We will not sell, rent, or trade your personal information.
We may disclose your information to:
- Drivers and staff involved in delivering your service
- IT service providers (e.g. website hosting, booking platform)
- Payment processing companies (for secure transactions)
- Regulatory authorities where required by law
All third parties are expected to uphold privacy protections consistent with this policy.
6. Data Storage & Security
We store your personal information securely using physical, electronic, and administrative safeguards. We regularly review our practices to protect against unauthorized access, modification, or disclosure.
Data is stored in Australia or with reputable third-party providers compliant with Australian privacy laws.
7. Access and Correction
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or outdated details
Please contact us using the details at the bottom of this page. We may need to verify your identity before actioning your request.
8. Marketing Communications
With your consent, we may send you service updates, offers, or newsletters. You may opt-out at any time by clicking the unsubscribe link or contacting us directly.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies independently.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in law or business operations. The latest version will always be available on our website.
11. Contact Us
If you have questions or concerns about this Privacy Policy or wish to make a complaint, please contact us:
Geelong Taxi Service
Email: info@geelongtaxiservice.com.au
Phone: (03) 4216 5348
Address: 28 Owarra Blvd, Mount Duneed, VIC, Australia 3217